telephone 01325 310989 Email address Newton Aycliffe, Maple Way, DL5 6BF
Terms and Conditions

Terms and Conditions

Conditions of online booking

Please ensure that you have read the terms and conditions before you proceed with your booking. Refunds cannot be made to online bookings. We reserve the right to revise these terms and conditions at any time without notice. Nothing in these terms is intended to affect your statutory rights.

Please note: price and availability information is subject to change without notice.

Payment and refund policy

All prices for bowling include the hire of bowling shoes. All prices shown are inclusive of VAT.

All prices for Ice Skating include the hire of Skates.  Gloves are mandatory when skaing and can be purchased from the Centre upon arrival.  All prices shown are inclusive of VAT.

For the Laser Tag, adults must accompany under 7’s in the arena.

For the Aerial Trekking, participants must be 8 years and older.  Parental consent is required prior to the child participating in the activity.   

Full payment is required for all online bookings and refunds are not available for late arrivals or cancellations.


We recommend arriving at the centre approximately 15 minutes before the scheduled start time of your booking to allow time for administration. Please bring your booking confirmation with you.

Late arrivals may not be permitted to play and may lose the total amount paid for the booking.

Availability of Lanes

For larger groups requiring more than one lane (in excess of 8 players) we cannot guarantee to assign adjacent lanes to your booking.  Please call the centre directly on 01325 310989.

Privacy policy

We are committed to ensuring that your privacy is protected.

We use the information we collect about you to help efficiently administer our business and the services we provide to you in accordance with the Data Protection Act 1998. We take privacy seriously and endeavour to be as open as possible in terms of how your information is used.

General bookings

If you wish to book any leisure activity using our website, we will need to know your name, e-mail address and credit card details. We gather this information to allow us, our agents and sub-contractors to process your booking and to send you an e-mail confirmation of each booking.

Your consent

By using our online booking service and submitting your information, you consent to the collection and use of that information by Planet Leisure (NA) Ltd & Ruff n Tumble Adventure World Ltd as set out in this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of the service will signify that you agree to any such changes.                 

IP Addresses and Cookies

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about your browsing actions and patterns and does not identify any individuals. In addition, we may gather this information by using a cookie file which is stored on the hard drive of your computer. Cookies are used to help us to improve our site and to deliver a better and more personalized service. However, if you object to this, you may activate the browser settings on your browser which allow you to refuse the setting of cookies.

Trade marks and other such rights

Users are not permitted to use trade marks or logos or other materials included on this website without our prior written consent or the consent of the relevant third party proprietor of the material and you acknowledge that any such use may constitute an infringement of the relevant proprietor's rights.

You acknowledge that all intellectual property rights in all materials in the website remain the property of Planet Leisure (NA) Ltd & Ruff n Tumble Adventure World Ltd or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from us.

While we try to ensure the information on this website is correct, we do not warrant the accuracy or completeness of the material on the website. We reserve the right to make changes to the material on the website, including (without limitation) the prices and products, at any time without notice. We make no commitment to update such information.

The material on the website is provided on an "as is" basis, without any conditions, warranties or other terms of any kind. We therefore exclude, to the fullest extent permitted by law, all representations, warranties, conditions and terms which, but for this disclaimer, might have effect in relation to the website.

These terms and conditions and any contract, dispute or claim arising out of or in connection with the subject matter thereof (including non-contractual disputes or claims) are governed by and will be construed in accordance with the laws of England and Wales.

If you have any questions about these terms and conditions please contact:

Planet Leisure (NA) ltd

Unit 7/8 Maple Way

Newton Aycliffe

County Durham


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